12JL Casino Privacy Policy

Scope & Application

This Privacy Policy applies to all personal data processed by 12JL in connection with the operation of the 12JL online gaming platform accessible at 12jl.vip and any related sub-domains or mobile-optimized versions thereof (collectively, the "Platform"). It applies to all registered users, visitors who browse the Platform without creating an account, and any individual whose personal data is processed by 12JL in connection with account registration, gaming activity, financial transactions, customer support interactions, or marketing communications.

This policy should be read alongside the 12JL Terms & Conditions, which govern the overall use of the Platform. Where specific promotions or services involve additional privacy considerations, supplementary notices will be provided at the relevant point of data collection.

Data Controller

For the purposes of the Republic Act No. 10173 (Data Privacy Act of 2012) and its Implementing Rules and Regulations, 12JL is the personal information controller with respect to the personal data described in this policy. 12JL is responsible for ensuring that personal data is collected, processed, stored, and disposed of in compliance with applicable Philippine privacy law and this Privacy Policy.

If you have any questions regarding data controllership, the handling of your personal data, or the exercise of your data subject rights, you may contact the 12JL Data Protection team through the channels listed in Section 16 of this policy.

Personal Data We Collect

12JL collects the following categories of personal data, to the extent necessary for the purposes described in this policy:

3.1 Identity & Contact Data

• Full legal name as it appears on government-issued identification;
• Date of birth (for age verification purposes);
• Residential address (including municipality, city, and province for Philippine users);
• Email address;
• Philippine mobile number; and
• Username chosen during registration.

3.2 Identity Verification (KYC) Data

• Copies of government-issued photo identification documents (e.g., PhilSys National ID, Philippine passport, driver's license, UMID card, or PRC ID);
• Proof of address documentation; and
• Proof of ownership of payment methods used.

3.3 Financial Data

• GCash or PayMaya account reference numbers associated with transactions;
• Bank account details (account name and number) provided for withdrawal purposes;
• Transaction history including deposits, withdrawals, wagers, and bonus credits; and
• Payment amounts and timestamps.

3.4 Gaming & Activity Data

• Game session records including games played, wager amounts, outcomes, and session duration;
• Account login and logout timestamps;
• Responsible gaming tool usage (deposit limits set, self-exclusion periods applied); and
• Bonus and promotional activity records.

3.5 Technical Data

• IP address at time of registration and subsequent logins;
• Device type, operating system, and browser version;
• Mobile network operator and geographic location (country/region level); and
• Cookie identifiers and session tokens (see Section 8).

3.6 Communications Data

• Records of live chat, email, and other support communications between you and the 12JL team;
• Feedback, complaint records, and dispute resolution documentation; and
• Marketing consent records and communication preference settings.

How We Collect Your Data

12JL collects personal data through the following means:

4.1 Directly from You

The majority of personal data processed by 12JL is provided directly by you during:

• Account registration on the 12JL platform;
• KYC verification submissions;
• Deposit and withdrawal requests via GCash, PayMaya, or Philippine bank channels;
• Customer support interactions via live chat or email;
• Completion of promotions, surveys, or feedback forms; and
• Updates to your account profile or settings.

4.2 Automatically Through Your Use of the Platform

Technical and activity data is collected automatically when you access and use the 12JL platform, including through cookies, session tracking technologies, and server log files. Please refer to Section 8 for full details on our cookie practices.

4.3 From Third-Party Service Providers

In limited circumstances, 12JL may receive personal data from third-party service providers involved in payment processing (including GCash and PayMaya operators), fraud prevention and KYC verification services, and analytics providers. All such data sharing is governed by data processing agreements and limited to what is necessary for the specific service.

Legal Basis for Processing

12JL processes personal data on the following legal bases under the Data Privacy Act of 2012 and applicable regulations:

How We Use Your Personal Data

12JL uses personal data collected from users for the following specific purposes:

6.1 Platform Operation

• Creating, maintaining, and managing your 12JL account;
• Authenticating your identity at login and during account changes;
• Processing deposits and withdrawals via GCash, PayMaya, and Philippine bank channels; and
• Delivering game results, awarding winnings, and managing bonus balances.

6.2 Compliance & Legal Obligations

• Verifying that you meet the minimum age requirement of 21 years;
• Conducting KYC checks as required by applicable anti-money laundering regulations;
• Responding to lawful requests from Philippine regulatory authorities; and
• Maintaining transaction records as required by law.

6.3 Security & Fraud Prevention

• Detecting, investigating, and preventing fraudulent activity, bonus abuse, and platform manipulation;
• Identifying and blocking access from Prohibited Territories; and
• Monitoring for unusual account activity that may indicate unauthorized access.

6.4 Responsible Gaming

• Monitoring gaming patterns to identify potential signs of problem gambling;
• Applying and enforcing self-imposed responsible gaming limits and self-exclusion requests; and
• Contacting users where 12JL has reasonable concern for their gaming welfare.

6.5 Customer Support

• Responding to account queries, complaints, and dispute resolution requests; and
• Maintaining records of communications for quality assurance and dispute history.

6.6 Marketing (Where Consented)

Where you have provided explicit consent, 12JL may use your contact information to send you information about 12JL promotions, new game releases, and platform updates. You may withdraw your marketing consent at any time by updating your communication preferences in your account settings or by contacting support.

Sharing Your Personal Data

12JL does not sell, rent, or trade your personal data to third parties for their own commercial use. We share personal data only in the following limited circumstances:

7.1 Service Providers

12JL engages third-party service providers to assist in operating the platform, including payment processors (such as operators of GCash, PayMaya, and Philippine banking infrastructure), KYC and identity verification vendors, cloud hosting and data storage providers, fraud detection and cybersecurity services, and customer support platform providers. All service providers are subject to data processing agreements that restrict their use of personal data to the specific services they provide to 12JL.

7.2 Game Providers

Game providers (including JILI Games, PG Soft, Pragmatic Play, and others whose content is accessible via the 12JL lobby) may receive session-level technical data necessary to deliver their games. This data is limited to what is required for game functionality and does not include your full identity data unless specifically required by the provider's compliance framework.

7.3 Regulatory & Legal Authorities

12JL may disclose personal data to Philippine regulatory agencies, law enforcement bodies, or courts when required to do so by law, court order, or applicable regulatory requirement. We will notify affected users of such disclosures where we are legally permitted to do so.

7.4 Business Transfers

In the event of a merger, acquisition, or sale of all or part of 12JL's business assets, personal data held by 12JL may be transferred to the acquiring entity. Affected users will be notified in advance of such a transfer and of any resulting changes to this Privacy Policy.

Cookies & Tracking Technologies

12JL uses cookies and similar tracking technologies to ensure the proper functioning of the platform, improve user experience, and gather analytics data that helps us develop and refine our services.

8.1 Types of Cookies Used

• Strictly Necessary Cookies: Required for the platform to function. These include session authentication tokens and security cookies. They cannot be disabled without affecting platform functionality.
• Functional Cookies: Remember your preferences such as language settings, display preferences, and login state to provide a more personalized experience.
• Analytics Cookies: Collect aggregated, anonymized data about how the platform is used, which pages are visited most frequently, and where users encounter difficulties. This data is used to improve the 12JL experience.
• Marketing Cookies: Used only where you have provided consent, to help us understand the effectiveness of our promotional communications.

8.2 Cookie Management

You can manage your cookie preferences through your browser settings. Most browsers allow you to block or delete cookies. Note that disabling certain cookies may affect the functionality of the 12JL platform, particularly authentication and session management features.

Data Retention

12JL retains personal data only for as long as is necessary to fulfill the purposes for which it was collected, or as required by applicable law. The following general retention guidelines apply:

• Active Account Data: Retained for the duration of your account's active status plus any legally mandated post-closure retention period.
• KYC Documentation: Retained for a minimum of five (5) years following account closure, in compliance with anti-money laundering recordkeeping obligations under Philippine law.
• Transaction Records: Retained for a minimum of five (5) years following the date of each transaction.
• Customer Support Communications: Retained for a period of three (3) years from the date of the last communication, unless a longer period is required for ongoing dispute resolution.
• Marketing Consent Records: Retained until consent is withdrawn and for one (1) year thereafter as evidence of the consent given.

Upon expiration of the applicable retention period, personal data is securely deleted or irreversibly anonymized so that it can no longer be associated with an identified or identifiable individual.

Data Security

12JL implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, accidental loss, destruction, alteration, or disclosure. These measures include:

• 256-bit Transport Layer Security (TLS/SSL) encryption on all data transmitted between your device and the 12JL platform;
• Encrypted storage of sensitive personal and financial data at rest;
• Role-based access controls limiting staff access to personal data on a strict need-to-know basis;
• Multi-factor authentication requirements for administrative system access;
• Regular security vulnerability assessments and penetration testing;
• Incident response procedures aligned with the notification requirements of the National Privacy Commission; and
• Staff training on data privacy and security responsibilities.

Your Privacy Rights

As a data subject under the Republic Act No. 10173 (Data Privacy Act of 2012) of the Philippines, you have the following rights with respect to your personal data held by 12JL:

To exercise any of the above rights, please submit a request through the live chat in your 12JL account dashboard or by email to [email protected]. 12JL will acknowledge data subject requests within 3 business days and respond substantively within 15 business days of verification of your identity. Some requests may be subject to limitations where legal retention obligations apply.

If you are dissatisfied with how 12JL has handled your personal data or a data subject request, you have the right to lodge a complaint with the National Privacy Commission of the Philippines (privacy.gov.ph).

Children & Minors

The 12JL platform is strictly intended for adults aged 21 years and older, in accordance with PAGCOR regulations governing online gaming in the Philippines. 12JL does not knowingly collect personal data from individuals under the age of 21. If 12JL becomes aware that personal data has been collected from an individual who is under the minimum age requirement, that account will be immediately closed and all associated personal data will be deleted, except where retention is required by applicable law.

If you are a parent or guardian and believe that a minor has registered for a 12JL account, please contact our customer support team immediately via live chat or email so that we can take appropriate action without delay.

International Data Transfers

12JL primarily processes and stores personal data within systems serving Philippine and regional operations. In cases where service providers or game content partners are located outside the Philippines — for example, game development studios based in other Asian jurisdictions — limited technical data may be processed in those locations.

Any such international transfer of personal data is conducted under safeguards consistent with the requirements of the Data Privacy Act, including data processing agreements that impose equivalent data protection obligations on recipient entities. Where required, 12JL will seek additional consent prior to transferring sensitive personal data to processors in jurisdictions that do not offer equivalent legal protection.

Third-Party Links

The 12JL platform does not contain links to third-party websites as a matter of policy, except for direct links to internal platform pages. However, where game providers' content is embedded within the 12JL lobby, those providers may operate their own data collection practices for game delivery purposes. 12JL is not responsible for the privacy practices of game content providers operating within their own technology stack.

12JL recommends that users review the privacy policies of any third-party services they use in connection with their 12JL gaming activity, including the privacy policies of GCash (operated by G-Xchange, Inc.) and PayMaya (operated by PayMaya Philippines, Inc.), which govern the processing of your data in connection with those payment services.

Updates to This Privacy Policy

12JL reserves the right to update this Privacy Policy from time to time to reflect changes in our data processing practices, applicable law, or platform functionality. Material changes — meaning changes that significantly affect how we process your personal data or your rights as a data subject — will be communicated to registered users via email to their registered address and/or through a prominent notice on the 12JL platform prior to the changes taking effect.

Minor clarifications or non-material updates will be reflected in the "Last Updated" date at the top of this policy without individual notification. We encourage you to review this Privacy Policy periodically to stay informed about how 12JL handles your personal data.

Your continued use of the 12JL platform following the effective date of any revised Privacy Policy constitutes your acknowledgment of and consent to the revised terms, to the extent that consent is the applicable legal basis for processing.

Contact & Complaints

For all privacy-related inquiries, data subject rights requests, or complaints regarding how 12JL handles your personal data, please contact the 12JL Data Protection team using the details below. We are available 24 hours a day, 7 days a week, on Philippine Standard Time.

• Live Chat: Available inside your 12JL account dashboard (fastest response)
• Email: [email protected]
• Response Time: Acknowledgment within 3 business days; substantive response within 15 business days

If you have concerns about the use of your personal data that have not been resolved to your satisfaction through the above channels, you have the right to escalate your complaint to the National Privacy Commission of the Philippines. Information on how to file a complaint with the NPC is available at privacy.gov.ph.